FusionzEraz Refund and Return Policy
Thank you for shopping at FusionzEraz! We strive to ensure that you are completely satisfied with your purchase. Please read our refund and return policy carefully to understand your rights and our obligations.
1. Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Eligible Items for Return:
- Pet Beds
- Pet Leashes
- Pet Toys
Non-Returnable Items:
- Items that are used, damaged, or not in their original condition.
- Items that are not in the original packaging.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Late or Missing Refunds:
If you haven’t received your refund within the specified time frame, please:
- Check your bank account again.
- Contact your credit card company or payment provider, as it may take some time before the refund is officially posted.
- If the issue persists, contact us at Support@fusionzeraz.com.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at Support@fusionzeraz.com with your order number and details about the product you would like to exchange.
4. Shipping for Returns
To return your product, please mail it to the following address:
FusionzEraz Returns
You can Contact Us
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at Support@fusionzeraz.com with your order number and photos of the damaged item. We will evaluate the issue and provide instructions for a replacement or refund.
6. Cancellations
If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped, we will process your cancellation and issue a refund. If the order has already been shipped, you will need to follow our return process once the item is received.
7. Contact Us
If you have any questions about our refund and return policy, please contact us at:
Email: Support@fusionzeraz.com
Contact Information
Business name: Fusionz Eraz
Our Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Contact: +1 (406) 316-2838
Business Mail: support@fusionzeraz.com
Business Address: 1001 S MAIN ST STE 600 KALISPELL, MONTANA 59901, UNITED STATES